Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

 

• • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

 

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 30 days after delivery

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 6 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are found to be defective or damaged upon arrival. If you find it necessary to exchange your item for another of the same kind, please do not hesitate to send us an email at support@wineoutlet.ch detailing your situation. Additionally, ensure that you send your item securely to the following address: Via Indipendenza 12A Novazzano 6883 Ticino. We are committed to providing our customers with a positive experience and are here to assist you in resolving any issues you may encounter.

 

Gifts

 

If the item was marked as a gift at the time of purchase and was shipped directly to your address, you will receive a gift credit equivalent to the value of your return. This means that once the returned item is received back at our facility, a gift certificate will be mailed out to you promptly. It’s important to ensure that the item is in its original condition so that we can process your return efficiently. We appreciate your understanding and want to make sure that you are fully satisfied with the return process.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

 

To return your product, you should mail your product to:

Wine outlet

Via Independenza 12A

Novazzano 6883 Ticino

Switerland 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at support@wineoutlet.ch for questions related to refunds and returns.